Terms and Conditions

Abdel Cuci (ABDEL SDN BHD 1366391-H)

This terms and conditions are applicable to all AbdelCuci customers that made reservations/bookings via Website, Whatsapp, Instagram, Phonecall or Email.

Customers are considered agree to the terms and conditions as follows:

FABRIC DEEP CLEANING, GENERAL CLEANING AND HIGH LEVEL DISINFECTION SERVICE

  1. Minimum order for each booking is RM160. However for general cleaning service, there are no minimum order.
  2. AbdelCuci has the rights to made different arrangements from early quotation if there is sudden change in price quotations according to customer’s need.
  3. Any changes in pricing quotations will be discussed together with the customer before proceeding with the cleaning service.
  4. If the customer’s premise is above the ground floor and did not have any elevator service, additional charge of RM30.00 will be charged to the customer. If the parking fee is charged in customer’s premise, AbdelCuci has the rights to claim for the parking fee charge to the customer.
  5. For fabric deep cleaning service, AbdelCuci has the rights to not continue the service if the items are not suitable for cleaning. We will not continue the cleaning work if there are no water access and electric plug points or if there are any disturbances from other company during the cleaning service.
  6. For general cleaning service, AbdelCuci has the rights to not continue the service if the house conditions are different from what have been described during the discussion with our company representative. We will not continue the cleaning work if there are no water access and electric plug points or if there are any disturbances from other company during the cleaning service. If the house conditions are different from what have been described during the discussion with our company representative, AbdelCuci will directly contact the customer to discuss the next step could be taken; add more working hours, add more manpower to complete the cleaning service.
  7. For high-level disinfection service, AbdelCuci has the rights to not continue the service if there are no electric plug points or if there are any disturbances from other company during the cleaning service. During the service, customer needs to be outside of the premise and only enter the premise again after 30 to 40 minutes. Abdel’s team will wear full PPE during the service and we will not be responsible if the customer did not abide with the regulations and enters the premise during the disinfection service.

BOOKINGS AND PAYMENTS

  1. Bookings need to be made at least 3-5 days earlier before cleaning or disinfection service. Customer will be notified if the booking is successful.
  2. Full payments need to be made for orders below RM5000. 50% deposits are applicable for orders exceed RM5000.
  3. Payments need to be made on the same day of the bookings for service confirmations.
  4. Payments can be made through online platform (Billplz or personal banking channel).
  5. Payments can be made through cheque to Abdel Sdn Bhd upon job completion. For cheque payment, customers need to be responsible for legal actions if the cheque is denied.
  6. For customers receiving invoice from AbdelCuci, payments need to be made in 20 days after the invoice date. It is confirmed that customer agreed to pay for late payment charge after receiving the invoice; in amounts that represents the accumulated payments that need to be made.
  7. We only accept payments in Malaysian Ringgit.

COMPLAINTS AND CLAIMS

  1. Dissatisfied customer needs to make official complaints to AbdelCuci in 24hour period after the service completion.
  2. For fabric deep cleaning and general cleaning service, customer needs to be present before and after the service to ensure quality check can be made. If customer are not satisfied with the results during the cleaning service or make complaints in 24hour after service completion, AbdelCuci will make repeat cleaning to the items depending on the available slots or our staff availability for free of charge.
  3. AbdelCuci will not receive any complaints made after more than 24 hour after the service completion.
  4. We receive complaints in form of written complaints (letter, email, Whatsapp) or direct phone call to our office. Complaints need to be made during the service or in 24hour period after service completion.
  5. Customer needs to remove fragile items to a safer place. AbdelCuci will not be responsible for any loss. If there’s any problem occurred during service, it needs to be mentioned when we are present in the premise.
  6. AbdelCuci did not do any restoration service for fabric, therefore fabric colour restoration ARE NOT GUARANTEED. Customer needs to understand that cushion and carpet colour will appear uneven after cleaning as the items is already old. UV lights will make the colour become torn and cleaning will not restore the original colour of the item. Watermarks may not appear before cleaning due to stains on the fabric surface and may not be removed completely. However, AbdelCuci Operator will try the best to give good results but customer need to understand this limitations which is eminent in all cleaning service operation. The results after cleaning may vary for each customer. This is all depends on the factors mentioned above.
  7. If there is any damage to customer’s property, AbdelCuci will try to fix it according with customer’s agreement.
  8. AbdelCuci will no be responsible for:
    Late for cleaning session from heavy traffic, traffic accidents, postponement of the service due to damage of cleaning machine, improper cleaning due to shortage of electricty or water source, no proper cleaning agent, or if there is third party that made cleaning service to be suspended.

CUSTOMER’S SATISFACTION

  1. Agree that customer is not eligible for full refund.
  2. Dissatisfied customer needs to make official complaints to AbdelCuci in 24hour period after the service completion. For fabric deep cleaning and general cleaning service, customer needs to be present before and after the service to ensure quality check can be made. If customer are not satisfied with the results during the cleaning service or make complaints in 24hour after service completion, AbdelCuci will make repeat cleaning to the items depending on the available slots or our staff availability for free of charge. AbdelCuci will not receive any complaints made after more than 24 hour after the service completion. Therefore, customer needs to give permission for AbdelCuci operator to repeat cleaning for the items.
  3. AbdelCuci will not do more than one repeat cleaning.

SERVICE CANCELLATION

  1. Customer is eligible to make service cancellation 24 hour before the agreed cleaning session.
  2. Customer agree to pay 20% from the original paid amount as cancellation fee, if the cancellation is made in 24 hour from the agreed time and place.
  3. Customer agree to pay 20% from the original paid amounts if AbdelCuci operator are prohibited from entering the premises, cuctomer is not present in the premise to allow cleaning service to be done; no water or electric source in the premise or if there is any problem with customer’s key.
  4. Customer agreed to pay RM20.00 if not present in 30 minutes from agreed session time. AbdelCuci are obliged to not continue with the cleaning session and reschedule of new booking from the customer.
  5. If any deposit paid for service confirmation, customer agreed to pay 20% from the paid amount as cancellation fee.

AbdelCuci has the rights to change this terms and conditions without early notice.

For service bookings, need to be done via our website at www.abdelcuci.com. For reference or inquiries please call our customer service at 03-3850 2335 or email us at hai@abdelcuci.com to book for service.

AbdelCuci will try to attend to our customer’s service for bookings, however service operations are limited to our available operation limit.